Payment Policy

Last Updated: March 08, 2026

At Alignora, we aim to provide a secure and seamless shopping experience. This policy outlines our accepted payment methods, security protocols, and billing terms to ensure complete transparency for our customers.

1. Accepted Payment Methods

We offer a wide range of secure payment options for your convenience. All transactions are processed in British Pounds (GBP). We currently accept the following:

Credit & Debit Cards: Visa, MasterCard, Maestro, American Express (AMEX), Discover, Diners Club, UnionPay, and Elo.
Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
Secure Online Payments: PayPal.
Buy Now, Pay Later: Klarna (subject to status and terms).

2. VAT and Pricing

All product prices listed on alignora.online are inclusive of VAT (Value Added Tax) at the prevailing UK rate.
The price you see on the checkout page is the final price you will pay. There are no hidden fees or additional transaction taxes.
Shipping costs (if applicable) are clearly displayed before you finalise your payment.

3. Payment Security & Encryption

Your security is our top priority. To ensure your sensitive information is protected:

We use Secure Sockets Layer (SSL) technology to encrypt all data transmitted during the checkout process.
We are PCI DSS compliant, meaning we follow the highest industry standards for handling credit card information.
We do not store your full credit or debit card details on our servers. All payments are processed through encrypted, third-party payment gateways.

4. Fraud Prevention & Security Screening

To protect our customers and maintain the integrity of our platform, Alignora employs rigorous fraud prevention measures:

Address Verification System (AVS): We verify that the billing address provided matches the address on file with the card issuer.
CVV Verification: For all card transactions, the 3 or 4-digit security code is mandatory to ensure the person placing the order has physical possession of the card.
Risk Analysis: Every order undergoes an automated risk assessment. If an order is flagged as "High Risk" (e.g., suspicious IP address or mismatched geolocation), we may contact you for further verification or cancel the order immediately.
3D Secure (3DS): We support and may require 3D Secure authentication (e.g., Verified by Visa or MasterCard SecureCode) for an added layer of protection.

5. Payment Authorization & Order Acceptance

Please note that a successful payment does not constitute a legally binding contract.

Authorisation: When you place an order, your bank may place a temporary "authorisation hold" on the funds.
Acceptance: We officially accept your order only when it is dispatched. If we are unable to fulfil an order (e.g., stock error), we will release the hold or issue a full refund immediately.

6. Billing Errors & Discrepancies

If you notice any discrepancy or unauthorised charge on your statement that appears to be from Alignora, please contact us at info@alignora.online immediately. We are committed to resolving billing errors within 48–72 hours.

7. Chargebacks & Payment Disputes

We encourage our customers to contact us directly to resolve any issues regarding orders or refunds.

Initiating a chargeback without contacting us first can delay the resolution process.
In cases of fraudulent chargebacks, we reserve the right to provide evidence to the card issuer and blacklist the account from future purchases.

8. Protection of Personal Payment Data

Alignora is committed to your privacy.

We do not sell, rent, or share your financial information with third parties for marketing purposes.
Your payment data is only used to process your specific transaction and is handled by our PCI-compliant payment partners (e.g., Shopify Payments, PayPal, Klarna).

9. Mobile Payments & Express Checkout

For a faster experience, we offer Express Checkout through Apple Pay, Google Pay, and Shop Pay. These services use biometric authentication (like Face ID or fingerprint) and tokenisation, meaning your actual card number is never shared with us, providing maximum security.

10. Installment Plans (Klarna)

By selecting Klarna at checkout, you may have the option to pay in instalments or after 30 days.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status.
Ensure you can afford to make your monthly repayments on time.