Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Here you will find answers to the most common questions about our products, shipping, and policies. If you don't find what you're looking for, please reach out to us at info@alignora.online
1. General Information
Q: Who is Alignora?
A: Alignora is a premium online retailer operated by NOVIREXA LIMITED, a registered company in the United Kingdom (Company No: 16760421). We specialise in high-quality lifestyle products and gadgets.
Q: Where are you located?
A: Registered Address: OFFICE 14977, 182-184 High Street North East Ham, London E6 2JA United Kingdom
Mailing Address: 23, Snowdon Ln, Liverpool, L5 9RY, United Kingdom
2. Shipping & Delivery
Q: Where do you ship to?
A: Currently, we ship exclusively to addresses within the United Kingdom.
Q: How much does shipping cost?
A: We offer free standard shipping on all orders across the UK. There are no hidden delivery charges.
Q: How long will it take to receive my order?
A:
- Order Processing: 2–3 business days (Monday–Friday).
- Shipping Time: 5–14 business days (Monday–Friday).
- Total Delivery: 7–17 business days (Monday–Friday).
Q: Can I track my order?
A: Yes! Once your order is shipped, we will send you a tracking number via email so you can monitor your package's journey.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be in their original, unused condition with all packaging included.
Q: Are there any restocking fees?
A: No, we do not charge any restocking fees for returned items.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, we will process your refund within 14 business days (Monday–Friday) to your original payment method.
Q: Do you offer exchanges?
A: We do not offer direct exchanges. We recommend returning the original item for a refund and placing a new order for the desired item.
4. Payments & Security
Q: What payment methods do you accept?
A: We accept all major payment methods, including:
- Cards: Visa, MasterCard, Maestro, American Express, Discover, Diners Club, UnionPay, Elo.
- Wallets: Apple Pay, Google Pay, Shop Pay, and PayPal.
- Installments: Klarna (Buy Now, Pay Later).
Q: Is my payment secure?
A: Absolutely. Our website uses SSL encryption to protect your data, and we are PCI DSS compliant, meaning your credit card information is never stored on our servers.
5. Orders & Cancellations
Q: Can I cancel my order?
A: You have a 12-hour grace period after placing an order to request a cancellation. After 12 hours, the order may have already been processed or shipped.
Q: What if I receive a damaged or incorrect item?
A: We are so sorry! Please contact us at info@alignora.online within 48 hours of delivery with photos of the item, and we will arrange a replacement or full refund at no extra cost.
6. Warranty
Q: Do your products come with a warranty?
A: Yes! Every product purchased from Alignora includes a free 1-year limited warranty against manufacturing defects.
7. Contact Us
Q: How can I reach customer support?
A: You can email us at info@alignora.online or use the Live Chat on our website. Our team is available Monday to Friday, 09:00 AM – 05:00 PM (GMT+00:00) Greenwich Mean Time (London).